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3.0
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Customer service
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Called Kernersville Dodge on 11/14/2014 talked to lady in service department.Ask her how much coast to change oil in diesel and how long she said $85.95 and would take thirty min.She said they vac.and wash car or truck,So I made appointment for 11:00am and I got there 11:50 am.Waited and waited.One hour and 10 min go's by.Gentleman ask me if he could help me I said I had appointment and i've been here for 1 1/2 he said oh it takes that long tochange oil in a diesel.I said no,I've had it done before and it doesn't take that long.Finally get truck,well they didn't vac.or wash it.I will nerver go back there again.They are so slow.And want you to do this and this so they can money you to death.

Reason of review: Poor customer service.

Preferred solution: Need to train people more better.I own my bussiness and you don't treat people this way cause they pay your salary.Would like a full refund .

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